A little help.
PixelLean Support
Answers to common questions. Still stuck? We’re an email away.
These answers describe the current iOS beta and planned public release.
How does the free daily allowance work?
Each local calendar day, PixelLean can compress up to 3 new source images for free on this installation. A source counts once when a successful result is finalized. Repeating identical source bytes, adjusting that image again or re-saving its results that day doesn’t count again. Failed or cancelled previews don’t count. If a batch needs more new images than remain, PixelLean stops before processing and tells you. The allowance resets when the local date advances, normally at midnight; clock or time-zone changes can delay the reset.
Does saving or sharing use my allowance?
No. Saving finished images to Photos or Files, saving a ZIP and sharing do not consume the daily allowance, even after it’s used up. Re-save completed results before closing: the current image session is not a backup.
What is PixelLean Pro?
A planned $4.99 USD one-time iOS in-app purchase that removes the daily image allowance. The App Store shows the applicable local price before you confirm. Pro does not change results, settings, saving or the batch and memory limits. It is not a subscription and isn’t publicly available yet.
How do I restore Pro?
In an iOS build with purchases available, open PixelLean’s Pro screen and choose Restore Purchases. Use the Apple Account that originally bought Pro; Apple may require a network connection or sign-in. A verified purchase can restore Pro; a refunded or revoked purchase does not. An iOS purchase does not unlock PixelLean in a browser or on Android.
PixelLean can’t save to Photos. What should I do?
On iPhone or iPad, Photos saving supports JPEG and PNG. WebP saves to Files. If permission to add photos was denied, choose Open Settings in PixelLean. If Settings doesn’t open PixelLean’s page directly, find PixelLean under Apps, then Photos. Allow adding photos if that option is available; labels and navigation vary by iOS version and device restrictions. Return to PixelLean and retry explicitly. You can also choose Save Image to Files. A failed save leaves a ready preview available during the current session.
Why didn’t my image reach the target?
PixelLean tries a bounded set of quality and dimension settings. It may not be possible to reach your target within those settings. Try a larger target, lower minimum quality, smaller minimum long edge or a different format. Compression can reduce visual quality. Check the exact exported bytes, dimensions and format against the destination’s requirements; another website’s acceptance is not guaranteed.
Which images can I use?
JPEG, PNG and WebP, up to 50 images, 25 MB each and 100 MB total input. HEIC import uses the device’s JPEG converter at 98% quality where supported, with orientation normalized. Unsupported codecs and animated images show an error rather than silently producing the wrong format.
Does PixelLean upload my images?
PixelLean processes selected images on your device; it has no server image upload or app account. A system photo or document provider may retrieve its own cloud files. Saving, cloud photo sync or sharing puts the selected exports under your chosen destination’s or recipient’s practices. Read the Privacy Policy for temporary files, local settings and Apple purchase handling.
Read the Privacy PolicyHow do I contact support?
Email [email protected] with your device model, operating-system version, PixelLean version and a description of what happened. Please do not attach private photos, passwords, payment details or verification codes. A description of the problem is the best place to start.